1. AC Question's Avatar
    Prior to Windows 10, my Note 4 was a breeze getting photos and video off. After my Windows 10 update (that's another story) my computer no longer recognizes my phone.

    -I have plugged in via USB
    -I have made sure my phone was set to photo transfer
    -I have looked for my phone in Windows Explorer, but is not visible.

    After plugging phone in, a box pops up that appears to be installing something, then disappears, but doesn't result in anything that allows me to view my phone files.

    Please help!
    08-21-2016 12:09 AM

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