why i can't get android marshmallow on my lg v10 ?

[AC Question]

I have an lg v10 device the update has been available since the last month but every time I check my device update center it says no update available why why so I went to the support service and they said you should get it but again nothing so any one can help me

 

[chanchan05]

That just means it's not yet available for your unit. Upgrades happen in batches. Plus if it's carrier locked, then your carrier may not have released it.

 

[AlphaTango414]

That just means it's not yet available for your unit. Upgrades happen in batches. Plus if it's carrier locked, then your carrier may not have released it.

This pretty much nails it. Unless you have an international model, then your carrier will be in control of when it drops to your device.