1. AC Question's Avatar
    very difficult if not almost impossible to press command and get response.
    ie hitting contact key or recent call key, primary to social

    cleaned screen

    verizon cs said case might be issue but had no answer and they sold me the phone.

    just keep hitting icon and finally change or i just try later
    older model but new when purchased, model unknown
    08-23-2016 05:54 PM
  2. sfoLAX's Avatar
    very difficult if not almost impossible to press command and get response.
    ie hitting contact key or recent call key, primary to social

    cleaned screen

    verizon cs said case might be issue but had no answer and they sold me the phone.

    just keep hitting icon and finally change or i just try later
    older model but new when purchased, model unknown
    Hello. There's a lot there we should be able to help with.
    Do you have a case on the phone with a magnetic clasp.
    If you go to the Settings (gear wheel icon) scroll down to About Phone there may be a model name/number there.

    Is it only the lower part of the screen where the icons are not responding to touch.
    You can open the Phone app when you want to make a call but you usually cannot bring up or call a contact.

    Please register a username to respond here.
    Golfdriver97 likes this.
    08-23-2016 06:27 PM

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