1. charlenesbunnies's Avatar
    I'm not technical minded so if you can help in the most straight forward way, or with step by step guidance it would be most appreciated!

    When i plug my phone into my PC to trasfer my photos across, it only recognises the SD and not the internal storage. I have not idea how to get it to work. I have tried removing the SD card but it then recognises nothing.

    I have the file transfer selected to MTP
    08-28-2016 01:22 PM
  2. Techtein's Avatar
    What are your other options for file transfer?

    If you have Camera(PTP) under USB options, choose it and that will help you transfer photos from smartphone to computer.
    08-31-2016 04:18 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! When you're connected via MTP, look in the drives and devices that are listed in Windows Explorer--are you sure that "Moto G" isn't buried in there somewhere?

    You can also try reinstalling the USB drivers by installing Motorola Device Manager: https://motorola-global-portal.custh...p/30,6720,9050
    08-31-2016 06:38 PM

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