09-06-2016 10:45 AM
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  1. AC Question's Avatar
    Hello. I recently bought a Wiko Ridge 4G and when I connect it via USB to my desktop, it "charges" for a few seconds, shows the options of the connection, and then just stops as if it wasn't connected at all.

    The drivers start installing on PC but they get stuck right on the beginning and do nothing until it just disappears. Reinstaller USB drivers (I think) and updated all other drivers, even tried downloading Wiko Ridge 4G specific drivers to no avail.

    When I access Device Manager and try to update the driver (because it says that's the main issue with it) this is what happens puu.sh/qW7gM/18bfba06d0.png (and the device saying RIDGE 4G quickly turns to Unknown Device).

    My question is if someone ever had this problem and if so how to fix it? Because I'm really not keen on sending it to the store just to come back the same, I have a feeling this is something very specific. Thanks in advance!
    09-01-2016 06:08 AM
  2. anon(632115)'s Avatar
    It 's a PC related issue. You need the drivers installed for the PC to find the phone. Try installing as administrator or through Device Manager. Check Windows event log as that should give some clues
    09-01-2016 06:27 AM
  3. Flixnelon's Avatar
    It 's a PC related issue. You need the drivers installed for the PC to find the phone. Try installing as administrator or through Device Manager. Check Windows event log as that should give some clues
    Thank you for such a fast reply. However, what do you mean by "installing as administrator"? As soon as I connect the phone, it just immediately starts downloading the driver, and then "crashes". I've just tried the same with my tablet and, although it charges, it gives the same error. Will check Windows event log asap then, even if I'm not sure how to use it.
    09-01-2016 06:34 AM
  4. anon(632115)'s Avatar
    I see you are doing this through device manager. Try downloading the drivers and installing that way. Drivers are here Download Wiko Ridge 4G USB Driver
    If that doesn't work I'll explain about event log
    09-01-2016 06:38 AM
  5. cactuspete23's Avatar
    Sometimes my phone connects to computer when I plug it in already ON, but other times its connects when I connect, then turn the phone power ON... NOT a solution, but something to try
    09-01-2016 06:52 AM
  6. Flixnelon's Avatar
    I see you are doing this through device manager. Try downloading the drivers and installing that way. Drivers are here Download Wiko Ridge 4G USB Driver
    If that doesn't work I'll explain about event log
    Tried it before, but will do again now and leave it for a bit. However, that drive confuses me - the video shows a different setup than the description, but I'm assuming it's enough to just double-click it.
    09-01-2016 07:02 AM
  7. Flixnelon's Avatar
    I see you are doing this through device manager. Try downloading the drivers and installing that way. Drivers are here Download Wiko Ridge 4G USB Driver
    If that doesn't work I'll explain about event log
    Just unninstalled everything, restarted the computer and installed that driver and still same issue. It always seems to go back to this MTP device thing.
    09-01-2016 07:27 AM
  8. anon(632115)'s Avatar
    MTP device thing? What message are you getting? I couldn't access your screenshot. An MTP connection should allow you to view files on your device.
    09-01-2016 08:25 AM
  9. Flixnelon's Avatar
    MTP device thing? What message are you getting? I couldn't access your screenshot. An MTP connection should allow you to view files on your device.
    "Windows found driver software for your device but encountered an error while attempting to install it.
    MTP Device
    A service installation section in this INF is invalid.

    If you know the manufacturer of your device, you can visit its website and check the support section for driver software."
    09-01-2016 08:30 AM
  10. anon(632115)'s Avatar
    What version of Windows are you running?
    09-01-2016 08:42 AM
  11. Flixnelon's Avatar
    What version of Windows are you running?
    Windows 10 Pro - 32-bit
    09-01-2016 09:01 AM
  12. anon(632115)'s Avatar
    CAn you give this a go? Download Wiko Ridge 4G Driver | Android PC Suite & USB Driver Resources

    I also found this quoted "o to phone settings, press more and then press connection sharing,

    and finally enable "via USB". Windows will immediately be asked to choose an action (open the file, import photos, ...). I hope it will benefit someone"
    sfoLAX likes this.
    09-01-2016 09:37 AM
  13. Flixnelon's Avatar
    CAn you give this a go? Download Wiko Ridge 4G Driver | Android PC Suite & USB Driver Resources

    I also found this quoted "o to phone settings, press more and then press connection sharing,

    and finally enable "via USB". Windows will immediately be asked to choose an action (open the file, import photos, ...). I hope it will benefit someone"
    Tried the first option, it didn't do much. Most of the options seemed to be premium only and there wasn't anything I could do related to this problem - unless I'd start using developer mode actively, taking double the time and effort and only for 5 days since it's just a trial version.

    Second option I've tried as well, like that it does charge (although slower, and my goal isn't really to charge it via PC at all) but does nothing else, if I try to, it just goes back to badly installed drivers and the MTP device error. I'm guessing both these solutions were trying to focus on the phone itself and since none works, that the problem really is my computer and this type of connections.

    EDIT: Just tried it on my brother's laptop, and it works fine. Same for tablet, which doesn't fully work on PC. Maybe I should take this issue to a PC - or something - forum instead and explain the situation?
    09-01-2016 10:01 AM
  14. anon(632115)'s Avatar
    OK, perhaps your mtp drivers are corrupt. Install the file wpdmtp.inf here wpdmtp.inf download - free inf files
    I would urge you to back up your old one which should be in Windows/System32 by renaming it. Then see if you get access
    sfoLAX likes this.
    09-01-2016 10:35 AM
  15. Flixnelon's Avatar
    OK, perhaps your mtp drivers are corrupt. Install the file wpdmtp.inf here wpdmtp.inf download - free inf files
    I would urge you to back up your old one which should be in Windows/System32 by renaming it. Then see if you get access
    That didn't work. However, taking your conclusion about the drivers being corrupt into account, I googled around and found other MTP drivers (Android MTP Drivers Download for Windows 10, 8.1, 7, Vista, XP) which temporarily did the trick for storage access - it charged while in this mode (but did nothing in charging only mode), and I could mess around the files, but after a while and a few more tests, it just went back to the same old MTP driver error (and now the one I downloaded wont work anymore). Is there a way to fully reinstall the MTP drivers, or something like that?
    09-01-2016 11:19 AM
  16. anon(632115)'s Avatar
    OK, these drivers and MTP components are already in Win 10, therefore I think you should use Windows own tools to check the integrity of system files and repair as appropriate. This is a good link to assist System file check (SFC) Scan and Repair System Files & - Microsoft Community
    09-01-2016 11:27 AM
  17. Flixnelon's Avatar
    OK, these drivers and MTP components are already in Win 10, therefore I think you should use Windows own tools to check the integrity of system files and repair as appropriate. This is a good link to assist System file check (SFC) Scan and Repair System Files & - Microsoft Community
    Tried it and had no issues announced in the /scannow command and the DISM ones didn't seem to do much either, still having troubles with MTP.
    09-01-2016 02:56 PM
  18. anon(632115)'s Avatar
    Can you try another USB socket on your Pc?
    09-01-2016 03:04 PM
  19. Flixnelon's Avatar
    Can you try another USB socket on your Pc?
    Only got 2 (and 1 3.0) and they both do the same
    09-02-2016 05:51 AM
  20. anon(632115)'s Avatar
    I'm sure it's Win10 related. I have a Samsung and have no problems connecting to my PC yet I see posts from others who can't connect. I did some reading and this may help. Go here Download Media Feature Pack for N and KN versions of Windows 10 from Official Microsoft Download Center and download and install the correct version for your PC and let me know how you get on.
    09-02-2016 06:01 AM
  21. anon(9983233)'s Avatar
    FYI: According to the official home page of your device.. it would appear that your device may not be supported via Win10. Reason I was searching is to check and see if there was any firmware updates from Wiko Ridge 4G. This site is not responding, which tells me they have either shut the doors, updating their system or have been bought by another company. Clearly, one would need to check for any type of firmware/update for this device or as suggested above a windows device driver update could be possible. if the device is not supported by Win10 then you will have to send an email to Microsoft etc and request that this device be added during the next update or patch. But I would suspect Microsoft would inform you the same thing I did; "This device is not supported" thus the reason you're experiencing issues.
    anon(632115) likes this.
    09-02-2016 06:10 AM
  22. anon(632115)'s Avatar
    @TOASTERvan
    Thanks for your input. It's confusing as this phone worked on another PC. I don't have issues with my Samsung which still has Win7 Samsung USB drivers as Samsung haven't released Win10 drivers and I have no issues with Win10 64 bit Pro version.
    Don't you just love technology?? (when it works...)
    anon(9983233) likes this.
    09-02-2016 06:24 AM
  23. anon(9983233)'s Avatar
    Agreed.. it is what it is.. could even be something simple as the USB driver is out dated or not updated.. could be 2.0 version which needs to be the 3.0 version.. who knows.
    09-02-2016 06:47 AM
  24. Flixnelon's Avatar
    I'm sure it's Win10 related. I have a Samsung and have no problems connecting to my PC yet I see posts from others who can't connect. I did some reading and this may help. Go here Download Media Feature Pack for N and KN versions of Windows 10 from Official Microsoft Download Center and download and install the correct version for your PC and let me know how you get on.
    Tried it, nothing changed (also, I seem to have mistaken my Windows version, I'm Windows 10 Pro 64-bit - not 32-bit). The USB drivers have been reinstalled and reupdated and it remained the same. I'm guessing this could really not be supported by Win10 -yet- as Wiko is kind of an overlooked brand? I could try taking it to Microsoft - or a more related forum - and see where it goes, although I've kinda lost hope, but using Google Drive for every single thing is horrible.
    09-02-2016 08:02 AM
  25. anon(632115)'s Avatar
    What system was on your brother's PC?
    09-02-2016 08:12 AM
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