1. AC Question's Avatar
    the battery cannot come out because it is made into the cell phone itself.
    when the phone rings I cannot answer it because the touch screen wont let me
    09-04-2016 12:35 PM
  2. sfoLAX's Avatar
    Hello. What device is it.

    Try long pressing the Power button (20 - 30 seconds) to power off.

    Different devices have Recovery Mode and Safe Mode options in a few ways via the buttons when off. Possibly just a reboot will fix it. You may have a fault if it had a knock or fall, but it may be just frozen.
    09-04-2016 01:51 PM

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