1. AC Question's Avatar
    My CM Touch XL2 is just 4 months old, no apps, no SD card. I did not use it for 2 hours, it has 40% battery the last time I checked it. When I was about to use it, it say "Andriod is restarting, 1 App is updating". I lasted for 15 to 20 mins. We decided to take out the battery. It display the logo and it stays black afterwards. What happened? I took out the battery and spin it if its bulged but its not spinning freely, so we assumed it was not the battery. Please help!!!!!
    09-11-2016 09:25 AM
  2. Shinhosuck1973's Avatar
    You need to hard reset your phone. When the phone is off, just push volume + power together until you seen recovery mode screen. And then choose recovery. When you see the droid, push volume up + power together for a couple of seconds. Do this until you see a new screen where you can factory reset your phone. Hey make sure your phone is 50% charged.
    09-13-2016 09:08 AM
  3. Shinhosuck1973's Avatar
    Push volume up button with power button. They need to pushed at same time. I have the same phone and mine runs very smooth.
    09-13-2016 09:10 AM

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