1. StarOfD00m's Avatar
    Recently, my fingerprint scanner died. (It never recognizes, and if I go to add a new fingerprint it spams me with the "Unable to recognize" dialog box), so i've been using "alternative password" for about 2 weeks.

    I went to change my lock screen, since I wanted a nicer one(and wanted to use a pattern lock), and found Microsoft's Next lock screen.

    I set it up, and went to disable my old lock screen, only run into a major issue. For *some* reason, my alternate password, which works perfect fine to unlock the lock screen, but in my settings, if I go to change the password, it says "Incorrect alternative password" when I type it in.

    I have restarted my phone, made 110% sure I am typing in the *exact* same as when I unlock the phone, nothing works.

    Any help? I really don't want to factory reset, I have so much stuff on this phone that I don't want to deal with re-downloading, re-getting my settings, re-rooting, etc. (especially since i'm getting a new phone in a few months anyway)

    Thanks!
    09-16-2016 11:20 AM
  2. srkmagnus's Avatar
    Welcome to Android Central!

    I'm not sure that there is anything else you can do short of a reset. Have you tried contacting support to see if they can assist: feedback@nextlockscreen.uservoice.com

    Good luck!
    09-16-2016 02:20 PM
  3. StarOfD00m's Avatar
    Welcome to Android Central!

    I'm not sure that there is anything else you can do short of a reset. Have you tried contacting support to see if they can assist: feedback@nextlockscreen.uservoice.com

    Good luck!
    The issue is the stock lock screen, not the next lock screen. I can't change the stock lock screen's password.
    09-16-2016 03:24 PM
  4. sydneycooper1979's Avatar
    You will need to take this to your carrier and see if they can help you. Thread closed.
    srkmagnus likes this.
    09-16-2016 04:04 PM

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