1. AC Question's Avatar
    My phone is locked and its not reading the finger print so i need to put in the. Alternative password but i forgot it how can i unlock my phone
    09-18-2016 10:24 PM
  2. Jainutechnologies's Avatar
    1. Turn off your Android device.
    2. Press and hold the "power", "volume down", and "camera" buttons simultaneously. ...
    3. Release the buttons once your Android device is powered on.
    4. Scroll using your "Volume up and down" button until you find the "Factory Data Reset" option.

    I hope this helps.
    09-18-2016 11:31 PM
  3. nahoku's Avatar
    DO NOT factory reset your phone yet.

    Sign in to Android Device Manager with your Google account on a PC/Mac and change the password. If that doesn't work, then you might need to factory reset. However, be aware that all your data will be deleted from the phone.
    09-19-2016 01:28 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! An additional word of advice for the future--if you're prone to forgetting passwords, write them down on a piece of paper and keep them secure at home, like in a safe. The backup password is there exactly for this reason--fingerprint sensors can fail.
    nahoku likes this.
    09-19-2016 02:43 AM

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