1. AC Question's Avatar
    I had moto G phone cdma
    Today i had done a factory reset
    Then i switch on my mobile and firstly it ask for languages .i choose english( india) then i tap to start option
    Then a new page opens with heading "phone activation"
    Content written on this pagepage is- "a special call needs to be made to activate your phone service.After pressing activate, listen to the instruction provided to activate your phone

    To programme your phone tap "here" "
    Then i had tap on the activate option then a new page opens with heading
    Problem with activation
    Content written was- Your phone didnt activate .You may need to find an area witha better coverage
    Try again or call customer service for more options .
    Then their was only one option of try again.
    Ihad taped it .then click on the tap here option( as i had mentioned earlier) then a call was connected they asked for sim type( i select prepaid) then it said sorry iyour phone cannot activated . then they gave me customer care no. 1516 but their was no option for dial it .
    09-21-2016 11:47 AM
  2. the tall guy's Avatar
    Hi, where did you buy the phone from? are you able to speak to where you bought it from and see if they can help?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    09-28-2016 08:58 AM

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