1. AC Question's Avatar
    After spending 2 hours on the phone with an ATT specialist I still have no camera on my Galaxy 6 . She told me I may have got a corrupt update and that I need to take it to Best Buy and get it flashed with the new upgrade again . To me this is not a solution that I really want to deal with . I'm very paranoid to take my phone to Best Buy and have them Flash the update again. There is some risk of losing my data including contacts. My question is should I take it to Best Buy and have them try this or should I call AT&T back and tell them I want another replacement phone with the update and the camera working. I'm really disgusted that I cannot get Windows 10 to accept my downloads well then we'll easily upload to my phone. I'm logged in as administrator under my name but I buy question about that is do I need to login as administrator with the original computer password which I do remember. Any help on these issues would be greatly appreciated. Thank you
    09-27-2016 08:26 AM
  2. anon(632115)'s Avatar
    I wouldn't be too concerned about taking it to Best Buy. It's a valid solution and corrupt firmware isn't generally the basis for a replacement device. Things do go wrong sometimes but can easily be fixed.
    First thing I would recommend you try is clearing the system cache. Ideally after a system update the device should be reset but it's a hassle for most so clearing cache may help with any gremlins in the system.

    Turn off your Samsung Galaxy S6 completely. Then you have to press the following keys to turn on the phone on again: Power On/ Off Volume + Home button If the Samsung Galaxy S6 vibrates once, release the power on/ off button but keep the other two keys from the key combination pressed until a small menu appears on the screen. Now mark the entry "Wipe cache partition" with the volume down key. With the power on / off button the entry can be selected selected and the process gets started. This usually takes only a few seconds. Then the previously displayed menu appears again. Now select the first entry with "Reboot system now" and run the command again with a press of the power button. Your Samsung Galaxy S6 will now reboot.
    If you still have issues then you will need to go to a Best Buy. Your data should be safe and contacts etc stored on your Google account are always there as a backup.

    You can manually back up using Samsung Smart Switch which is here Samsung Smartswitch | SAMSUNG UK
    When you contact the phone to the PC you will need to swipe down the notification bar and select the MTP connection option.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    09-27-2016 08:49 AM

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