1. AC Question's Avatar
    I purchased a second hand Galaxy S5. It's been factory reset, and i can't get past the error screen which reads basically that i need the previous owners samsung email & password to proceed any further. Is there a way to get past it besides sending it to a Samsung service centre????
    09-28-2016 10:58 AM
  2. anon(632115)'s Avatar
    Sorry but there isn't a way around this and I would also like to warn you that you are unlikely to get assistance from a Samsung service centre unless you can confirm beyond reasonable doubt that the phone is yours. It basically needs a paper trail.
    09-28-2016 11:19 AM
  3. sfoLAX's Avatar
    Hello. Historically you could factory reset in two ways. In the Settings - Backup and Reset menu, or in Recovery Mode with the buttons while the device is off.

    Going back to devices running Android 5.1 or higher Google introduced Factory Reset Protection which meant devices reset in Recovery Mode (including those found or stolen) would still not open without the previous or original Google account and password.

    If your device was sold and the seller was unaware of this, they could offer you there password for a set time while you log in and reset in Settings and then change theirs.
    09-28-2016 11:22 AM

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