1. AC Question's Avatar
    Bought a used phone its locked i neen to reset it help
    10-01-2016 03:02 PM
  2. sfoLAX's Avatar
    Hello. If you bought a phone that was not factory reset in the Settings by the Google account holder it won't allow a new owner because of Factory Reset Protection.

    Either the seller was not aware of this and needs to either take it back temporarily to unlock and reset it with his / her account, or tell you their log in details for a set time before they change passwords; or it was found / stolen and factory reset in Recovery Mode which won't remove the original Google account and so is of no use.

    See here :
    What to do if you're locked out of your phone after resetting it http://www.androidcentral.com/what-d...r-resetting-it

    and

    http://www.androidcentral.com/factor...-you-need-know
    Laura Knotek and hallux like this.
    10-01-2016 03:28 PM

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