Alcatel Idol 4, Can't Send Emoji

[AC Question]

A friend of mine just got an Alcatel Idol 4 on Cricket, and she cannot send Emoji. She can receive and see emoji from anyone, but she can't send it. It always comes up as a blank text.

I have tried everything I can think of. I made sure her Send SMS as simple characters setting is off. Tried different text apps, different keyboards, and tried a factory reset. Nothing works.

I was able to replicate it on my phone by enabling the send SMS as simple characters, but thats not checked on her phone. But im guessing thats whats going on somehow.

Any ideas?

 

[Akothan]

In the default messenger app, go to Menu->Settings->Advanced Settings->Alphabet Management

Make sure the 'Auto' setting is set, instead of precise.