1. AC Question's Avatar
    Hi,

    Just bought the P9, I added some music on the /new SD card in Mp3 & VLC format yet when trying to play any of them it doesn't work and I receive a message "Sorry failed to play the file" however the songs are readable by the device.

    Formatted the SD and re tried, also used MP3 VAl to repair the files "after scanning there was no issues" , tried another player app. and I receive a message "file not supported" .
    This is really annoying as first experience with Android. I used to have IOS
    Any suggestions?
    10-04-2016 07:15 AM
  2. Laura Knotek's Avatar
    Welcome to Android Central. Are these files DRM protected?
    10-04-2016 07:45 AM
  3. amrhossam's Avatar
    No they are not, I also tried to download directly on SD from the mobile from icloud instead of transferring from laptop. the files work for a while then stop and receive the same messages
    10-04-2016 09:22 AM
  4. Rukbat's Avatar
    Something tells me that the files are getting corrupted somewhere (or in more than one place). It could be the SD card, if it's not a Samsung or SanDisk (they're the only manufacturers).
    10-04-2016 02:09 PM

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