Media has stopped working.

[AC Question]

The phone I am using (Samsumg Ace Nxt) always pop up with a message stating, "com.android.media file has stopped working."

Whenever someone sends me a media file on WhatsApp, then my whatsapp also stops immediately. I am not able to share media files on Bluetooth. And I am not able to copy or paste any files on PC. I am not able to surf my gallery. In BITS and pieces, I am not able to exchange any kind of media file on my phone. I have also factory restored my phone once, but that didn't turn out fruitful.

Kindly help me get through this.

Regards,
Kish Christian.

 

[Rukbat]

Sounds like a corrupted ROM - you probably have to back up the phone (see Backing up an Android Device), then reflash the ROM (see [Samsung] How to flash Stock ROM via ODIN).

 

[B. Diddy]

Welcome to Android Central! Does the problem persist in Safe Mode as well? How to turn on safe mode on Samsung Galaxy Ace 2 I8160