Why can't i play some mkv files on my Galaxy S5?

[AC Question]

hey.

I have been trying to play a .mkv file on my Samsung Galaxy S5.
I have tried both VLC, MX player and MKV player from PLay store.
I can play some MKV files but the one i have (star trek tng episodes) is not playing.
Both MKV player, VLC and MX player stops.

I have tried to convert it to different formats for Android using VLC for pc. But no matter what format i choose(even the ones for android) its not possible to play them on either vlc or androids own player.

I have tried all the different aproaches from diferent forums, but nothing helps :-(

I am at a lost of what to do and im getting kinda tired of it not working.
I hope that some of you have an idea of why it isnt working

Thx

 

[Kaiylar]

Hi, sorry but I don't know why that may be happening. Maybe try calling Samsung customer support - they may be able to help troubleshoot your problem.

 

[Johnny Bjerring]

Samsung support wont be able to help me, since the phone dosnt support MKV as standard.