1. AC Question's Avatar
    Hi there,

    So my device was sitting on my desk this morning, was able to enter the PIN and unlock the phone no problem. Ignored my phone for most of the morning, go to enter my PIN, and I'm getting an error that my PIN is incorrect.

    I have a Samsung S5 Neo. Running Marshmallow

    Is there anyone I can contact for assistance or am I just going to need to get my device replaced?

    Thanks in advance
    10-20-2016 12:58 PM
  2. belodion's Avatar
    Could anyone have changed it in your absence?
    10-20-2016 01:44 PM
  3. Fit24's Avatar
    My guess is either you forgot the correct pin or someone changed it. You'll have to boot into recovery mode and do a factory reset.
    10-20-2016 02:24 PM

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