1. AC Question's Avatar
    I have the galaxy s5 and it keeps freezing when using the standard messenger app. Have tried a factory reset which works for about a week and then it freezes again. The keypad is slow to open or close and often results in me sending blank or incomplete texts.
    10-24-2016 06:27 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-28456

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    10-24-2016 07:34 AM

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