I cant sync my email with my samsung galaxy core prime account

[AC Question]

I have rebooted my phone several times without factory resetting my phone

 

[Rukbat]

Which email app? What email provider? IMAP or POP3? Did you et it up manually, or did you let the phone set it up automatically?

 

[maildroiddev]

Rubkat is asking all the right questions. The first one being which email app are you using?