1. AC Question's Avatar
    Messaage on my phone says the sim card is locked up. The phone keeps shutting off or freezing or won't start up. I have had it for 18 months. I took it to the Sprint store about a month ago and they said the battery was fine
    11-13-2016 06:09 PM
  2. Tim1954's Avatar
    Have you tried cleaning the sim contacts, wiping cache partition and rebooting the device? They are the first things when a phone misbehaves. Try that and if that doesn't fix things, join the forums and give us more details and we'll do our best to help you with that....
    11-13-2016 09:26 PM

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