A
AC Question
I had to factory reset my son's phone. The Pixi 4. After factory resetting the phone we had to go thru the set up process again. I enter in his Google email information and it is telling me "this device was reset. To continue, sign in with Google account that was previously synced on this device". I have been doing that and it is still not working. Also I have called the phone carrier and they are not able to help me neither is Google. I have reset the phone several times to try to completely wipe it and keep getting the same message when I get to the set up screen. Please help. It is still a brand new phone not even used 2 weeks.