1. AC Question's Avatar
    phone will not restart
    11-22-2016 06:42 PM
  2. Tim1954's Avatar
    How will removing the battery help? They have non ("user) removable batteries, I wouldn't go there.
    Try holding the power button down until it starts (it might take a while, be patient).
    If that doesn't help it might be time to take it to a repair shop....
    B. Diddy likes this.
    11-22-2016 09:54 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! If the phone is frozen on a screen, then (similar to what Tim1954 suggested) pressing and holding Power for 10-15 seconds can also force a shutdown. After it has shut down, try powering on again normally.
    Tim1954 likes this.
    11-22-2016 10:43 PM
  4. Andrew Mus's Avatar
    you need to hold the volume button down and the power button 15-20 seconds.
    Sorry if its too late lol..
    belodion likes this.
    01-25-2017 05:25 PM
  5. belodion's Avatar
    you need to hold the volume button down and the power button 15-20 seconds.
    Sorry if its too late lol..
    Welcome.

    If it's too late for the original poster, it may help someone else, so don't apologise.
    01-25-2017 05:32 PM

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