1. AC Question's Avatar
    Verizon has suspended my account for non-payment.
    How can I access the thousands of photos and videos that are being held for ransom by Verizon on my cloud??
    When I go into my Verizon Cloud app, I get an error message letting me know the account is suspended and that I need to contact customer service.
    I CANNOT pay even my past due balance, so I dont know if Verizon will EVER release the MASSIVE amount of data I have stored on their cloud.
    PLEASE HELP!!!!
    These are baptism photos, wedding photos, and most importantly, photos of my children with my Mom, who has just recently passed.
    These photos/videos are IRREPLACEABLE.
    Any and ALL advice or suggestions would be GREATLY appreciated!!
    Thank you!!
    11-25-2016 02:05 AM
  2. anon(632115)'s Avatar
    They are not holding you to ransom though. You entered into a contract and didn't fulfil your side of the bargain so until that happens I doubt there is a way. If you knew you were going to be unable to pay it would have been wise to have downloaded the photos before they suspended your account. I doubt there is a way around this. It is possible that if they close your account, the data will be gone forever.
    I'm not criticising your actions. Sometimes we all run into cash-flow problems. I hope you get it resolved
    nahoku likes this.
    11-25-2016 02:25 AM
  3. Tim1954's Avatar
    As per Pugs, we sympathise with your predicament but are unable to offer a solution.
    Talk to the verizon people and appeal to their good nature, promising to do your best to pay what you owe may get to somewhere...
    11-25-2016 04:01 AM
  4. Rukbat's Avatar
    And in the future, as well as backing your files up to a cloud account, back them up locally - to your laptop, desktop or at least to a DVD.
    11-25-2016 02:28 PM

Similar Threads

  1. My Note 4' power button won't response to open the screen fast
    By AC Question in forum Samsung Galaxy Note 4
    Replies: 3
    Last Post: 11-29-2016, 03:44 PM
  2. My phone sometimes chimes continuously for no obvious reason.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-25-2016, 03:44 AM
  3. Replies: 1
    Last Post: 11-24-2016, 11:47 PM
  4. Whats wrong with my volume?!
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 11-24-2016, 11:40 PM
  5. Replies: 0
    Last Post: 11-24-2016, 11:34 PM
LINK TO POST COPIED TO CLIPBOARD