1. worldinword's Avatar
    Hi
    Galaxy j7 after update wants email
    But email and password has forgotten!
    Please Help
    Thanks
    11-25-2016 01:39 PM
  2. belodion's Avatar
    Try Google Account Recovery.
    worldinword likes this.
    11-25-2016 02:11 PM
  3. worldinword's Avatar
    email and password has forgotten!
    OK but username also has forgotten
    11-25-2016 03:59 PM
  4. belodion's Avatar
    Could you not ask someone who has emailed you?
    worldinword likes this.
    11-25-2016 04:50 PM
  5. worldinword's Avatar
    Unfortunately NO
    11-25-2016 05:14 PM
  6. anon(632115)'s Avatar
    In that case you have no chance of accessing that device
    worldinword likes this.
    11-25-2016 05:21 PM
  7. worldinword's Avatar
    Well what's the solution?
    11-25-2016 06:03 PM
  8. sfoLAX's Avatar
    No solution. Google has implemented this security feature, probably with the understanding that people will at least know the Gmail address that was initiated on the device, and/or have set some personal prompts when they started the account accessible by using the link above. (Google: account recovery)

    Please read this:


    Factory Reset Protection: what you need to know | Android Central
    worldinword likes this.
    11-25-2016 06:32 PM
  9. worldinword's Avatar
    This mean factory reset and flashing via Odin isn't the solution?
    11-25-2016 07:34 PM
  10. sfoLAX's Avatar
    A Factory Reset via Recovery Mode now does not eliminate your original Google account. You would need to access the Backup and Reset settings on an open device to perform a proper factory fresh reset.
    Flashing a rom could solve it, but I'm not sure how to achieve it with a locked screen, in fact I know nothing about flashing.

    You were talking to the expert Golfdriver97 in your other thread about a Samsung tablet. He maybe able to settle it for you.

    BTW your construction of English sentences and knowledge of Android improves dramatically from your OP's to later posts. Well done.
    B. Diddy and Laura Knotek like this.
    11-25-2016 07:48 PM
  11. B. Diddy's Avatar
    sfoLAX is correct. Your best bet is to contact the person who previously had the phone and ask if they can help you enter the correct username and password. If you do not know who previously owned it, then the phone will not be of use to you. And we don't allow discussions on how to bypass security features. Thread closed.
    sfoLAX and Laura Knotek like this.
    11-26-2016 01:24 AM

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