1. AC Question's Avatar
    I placed my note 4 under airplane mode for faster charging and after I turned it off it I
    lost my cellular network. No 4G, 3G, 1X i dont even have any bars. I can't make phone calls, I can't text. The phone became a brick and only functions under WI-FI.
    Tried taking the battery out, putting it back in.
    Soft reset.
    Taking the sim card out, placing it back in.
    Hard reset.
    Going to the Verizon Store and getting a new Sim Card.
    Aaaaaand... nothing

    Is this a recurring issue on the Verizon Network, or is it the phone itself?
    11-28-2016 10:26 PM
  2. nahoku's Avatar
    While you were at the Verizon store, did you have them verify the new sim connects fine? I would think they would do that.

    Dial 611, talk to tech support and have them reset your connection. This is sometimes needed now and again.
    11-29-2016 02:27 AM

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