1. AC Question's Avatar
    I went into a Sprint store because of a promotion advertising by 1 Samsung 7 Edge get one free. My partner and I started two lines as required by the promotion and we're told repeatedly that was the promotion we were getting. 4 months later I have come to find out that I am still paying on both phones and when looking at my Sprint account I have found that I didn't actually purchase these phones I was signed up for a lease which states that at the end of two years unless I pay them an additional $112 per phone I will still have to continue to lease them from them. After over 7 hours of being told multiple different things buy multiple different customer service Representatives on the phone who incidentally each and every one of them hung up on me at the point at which they couldn't convince me that I was wrong as well as almost five hours in the store where I purchased arguing with the manager my problem still has not been resolved and they are saying that I owe $1,400 on both of these phones.
    11-30-2016 04:23 PM
  2. nahoku's Avatar
    Does your receipt state you got the phones on a promotion?
    11-30-2016 11:53 PM

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