1. AC Question's Avatar
    Have a newlynsey purchased Asus Zenpad for my mother in law. We set her up a Google account however didn't take a note of it as didn't think it would be needed!
    Some how she factory reset it and nowe we can't get back in as don't know the Google login. I have tried various permutations.
    I have tried the online "fixes" but all involved downloading a file and it isn't letting me download anything, even a jpeg!
    Can anyone help please?
    12-02-2016 02:54 PM
  2. sfoLAX's Avatar
    Hello. Welcome to Android Central.

    One of the log in requirements is a Gmail address. You can get help from Google finding it and it's password.

    https://support.google.com/accounts/.../2402620?hl=en
    12-02-2016 03:14 PM

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