1. AC Question's Avatar
    Google Now begins to load, then shuts off on my HTC One m7. Problem began after a Google update. I've tried rebooting the phone, clearing the cache, but no luck.
    12-09-2016 01:29 PM
  2. Elite Strings's Avatar
    Same phone. Same problem.

    I have the M7 and the app now crashes every time I open the Google app, since about the same time. I can clear all the data (app called launcher1) on my phone for it to work once after going through the setup. Or I can get it to work by reverting back to the factory version of the Google app (but eventually this automatically updates anyway) which is pretty old now. Super annoying, at least let me roll back one update, rand set it to not automatically update? Rather than having to choose latest or 4 year old version. . Or google fixing the issue would be nice too.
    12-24-2016 07:25 PM
  3. Marc Pesa's Avatar
    Same issue here on my HTC one m7
    12-27-2016 03:20 AM
  4. Ed Guyer's Avatar
    Same problem here. Even went so far as to reset the phone but problem came back.
    12-31-2016 05:37 PM
  5. kaushal101's Avatar
    Same issue on both my M7s. Any luck anyone?
    01-01-2017 06:43 PM
  6. acolombo's Avatar
    Same for me on HTC One M7. I tried various things and the app will work the first time you open it after an update or similar things, but will crash every other time. A solution from Google or even a fix from other users would be highly appreciated
    01-02-2017 08:46 PM
  7. smartultra6's Avatar
    Same here on Vodafone Smart Ultra - Lollipop 5.1.1.

    Since around beginning of December, Google Now will load after a long press of the home button but will shut again after barely a second.
    01-03-2017 03:11 AM
  8. Marc Pesa's Avatar
    Completely removing and reinstalling Google and Google now, after cleaning apps data, didn't resolve the issue on my HTC m7
    01-03-2017 06:47 PM
  9. Marc Pesa's Avatar
    It seems related to Google feed preferences. If I change Google account, it starts working again. I tried to delete feed preferences for my main account, but I get a network error message.
    01-03-2017 09:04 PM
  10. Dedwen38's Avatar
    Same here on My One M7. If I deactivate the maps, it doesn't crash but I can't do anything !
    Waiting impatiently a fix...
    01-11-2017 12:23 PM
  11. Andrew Young2's Avatar
    I think I've found a solution to this:

    • Go to Settings > Apps > Google App
    • Click the 'Manage space' button
    • Click 'Clear All Data'
    • Launch the Google Now app. You'll be prompted to opt in and setup your feed.
    01-25-2017 08:20 PM
  12. gokudre's Avatar
    I think I've found a solution to this:

    • Go to Settings > Apps > Google App
    • Click the 'Manage space' button
    • Click 'Clear All Data'
    • Launch the Google Now app. You'll be prompted to opt in and setup your feed.
    Thank you. This worked perfectly for me
    02-17-2017 03:07 PM
  13. DoomGeek's Avatar
    The proposed solution works exactly once, I'm sad to say.

    Once you start up the second time (I did via the widget), the behavior returns, and the app crashes. Ugh, I see another rolback to pre-December '16 in my future. :-
    03-06-2017 07:32 AM

Similar Threads

  1. HTC One X not booting after root fail process
    By AC Question in forum Ask a Question
    Replies: 26
    Last Post: 12-17-2016, 04:14 PM
  2. Replies: 2
    Last Post: 12-09-2016, 01:42 PM
  3. Why don't gifs work on Google on my Samsung s7
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 12-09-2016, 12:33 PM
  4. My g3 doesn't get ota updates
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 12-09-2016, 12:32 PM
  5. Camera vs Google Camera apps
    By venture996 in forum Google Pixel & Pixel XL
    Replies: 9
    Last Post: 12-09-2016, 12:24 PM
LINK TO POST COPIED TO CLIPBOARD