1. AC Question's Avatar
    Hi,
    It started today that when I receive an incoming call, the screen remains off, and when I try to press the power button, it rejects the call. I also tried simply waiting and trying to swipe right where I remember I should, nothing helps. I also rebooted the phone, nothing. (So there is absolutely no way to accept a call. When the calling ends, I can use my phone again and also see who called.)

    I don't know if this has anything to do with it, but yesterday I cleared all data and cache for most of my apps, since the memory has been full. Maybe this has anything to do with it?

    (I have a Motorola Moto G, Android ver. 5.1)

    Do you think my phone is just dying or can I save it? Thanks in advance!

    Kriszta
    12-12-2016 08:42 AM
  2. Javier P's Avatar
    Welcome to the forums. Go to settings - accessibility and make sure that the option 'Power button ends call' is off. Are you using a screen protector? Sometimes they can interfere with the proximity sensor.
    12-12-2016 08:53 AM
  3. maszatjanka's Avatar
    thanks, I have checked and it's off. I don't even have any screen protector. The screen just dies completely at any incoming call, and if I press any of the side buttons (incl. volume), I just hang it up. When the ringing ends, it goes back to normal. It just started to happen from one day to another, with every call.
    12-12-2016 09:16 AM
  4. Javier P's Avatar
    Thanks for registering! Check if your proximity sensor is working. Open the app drawer, tap on on the 'Help' app, select 'Fix', hardware test, select Proximity Sensor and follow instructions.

    Screen remains off at incoming call, no way to pick it up - any solutions...?-1481556664285.jpg
    12-12-2016 09:31 AM
  5. maszatjanka's Avatar
    i couldn't find it there, but I downloaded a tester, and yes, the proximity sensor seems to be working...
    12-12-2016 10:53 AM
  6. Javier P's Avatar
    Strange that is not there. I wonder if you disabled any system app when you were cleaning cache and data. Try this, go to settings - apps - swipe to the left until you select the disabled tab and see what's included in that list.
    12-12-2016 11:01 AM
  7. Javier P's Avatar
    Another thought. Boot into safe mode and tell a friend to call you. See if the problem still persists.
    12-12-2016 11:14 AM
  8. maszatjanka's Avatar
    Thanks, now tried both, no result...
    12-12-2016 01:31 PM
  9. Javier P's Avatar
    Until we find a fix you could try installing a third party dialer from the Play Store and see if you still have the same problem.

    Have you already tried wiping the cache partition from recovery? Worth a try. Also, go to settings - apps - three dots top right and reset app preferences. Restart the phone after this.
    12-12-2016 04:04 PM
  10. maszatjanka's Avatar
    thanks Javier, you are super, resetting app preferences worked!
    Javier P likes this.
    12-13-2016 03:47 AM
  11. Javier P's Avatar
    Haha. Glad it helped and thanks for the follow up! It will be very helpful for other users with a similar problem. See you around the forums!
    12-13-2016 05:53 AM
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