It started today that when I receive an incoming call, the screen remains off, and when I try to press the power button, it rejects the call. I also tried simply waiting and trying to swipe right where I remember I should, nothing helps. I also rebooted the phone, nothing. (So there is absolutely no way to accept a call. When the calling ends, I can use my phone again and also see who called.)
I don't know if this has anything to do with it, but yesterday I cleared all data and cache for most of my apps, since the memory has been full. Maybe this has anything to do with it?
(I have a Motorola Moto G, Android ver. 5.1)
Do you think my phone is just dying or can I save it? Thanks in advance!
Welcome to the forums. Go to settings - accessibility and make sure that the option 'Power button ends call' is off. Are you using a screen protector? Sometimes they can interfere with the proximity sensor.
thanks, I have checked and it's off. I don't even have any screen protector. The screen just dies completely at any incoming call, and if I press any of the side buttons (incl. volume), I just hang it up. When the ringing ends, it goes back to normal. It just started to happen from one day to another, with every call.
Strange that is not there. I wonder if you disabled any system app when you were cleaning cache and data. Try this, go to settings - apps - swipe to the left until you select the disabled tab and see what's included in that list.