1. AC Question's Avatar
    Phone- Google Pixel

    Have tried to reinstall several times. Google has confirmed that it is not blacklisted.

    I open the app and it just goes black....

    Cannot get it open.
    12-12-2016 01:40 PM
  2. Ramu A's Avatar
    Phone- Google Pixel

    Have tried to reinstall several times. Google has confirmed that it is not blacklisted.

    I open the app and it just goes black....

    Cannot get it open.


    had the same problem on my Pixel phone - hangs up on the start up screen with a spinning wheel. Here's what I did to get it working.

    1. Turn off WiFi and turn on cellular data
    2. Kill the alexa app if it's running
    3. Start the alexa app - it started up just fine
    4. Turn on WiFi and turn off cellular data
    5. Restart alexa

    This worked for me. Had called Google and Amazon and they weren't much help
    12-25-2016 09:11 AM
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