A
AC Question
My husband has had his phone (samsung j3) for a few months now and lately its been doing something weird.
First off it randomly decides to freeze on the lock screen. Buttons don't respond.
Swiping does nothing.
Only removing the battery will make it respond again and sometimes it freezes again.
And randomly it changes app short cuts into other app short cuts.
Example: lets say he has Google drive, clash royal, face book, YouTube and messenger.
He will usually end up with 2 of them randomly changing into clash royal (it is almost always clash royal).
I have not tried to tap these to see if they work as the apps they are supposed to. But usually we just restart his phone and it goes back to normal.
Or freezes.
Help.
First off it randomly decides to freeze on the lock screen. Buttons don't respond.
Swiping does nothing.
Only removing the battery will make it respond again and sometimes it freezes again.
And randomly it changes app short cuts into other app short cuts.
Example: lets say he has Google drive, clash royal, face book, YouTube and messenger.
He will usually end up with 2 of them randomly changing into clash royal (it is almost always clash royal).
I have not tried to tap these to see if they work as the apps they are supposed to. But usually we just restart his phone and it goes back to normal.
Or freezes.
Help.