Phone is changing app short cuts into other apps and freezing.

A

AC Question

My husband has had his phone (samsung j3) for a few months now and lately its been doing something weird.

First off it randomly decides to freeze on the lock screen. Buttons don't respond.
Swiping does nothing.
Only removing the battery will make it respond again and sometimes it freezes again.

And randomly it changes app short cuts into other app short cuts.
Example: lets say he has Google drive, clash royal, face book, YouTube and messenger.
He will usually end up with 2 of them randomly changing into clash royal (it is almost always clash royal).

I have not tried to tap these to see if they work as the apps they are supposed to. But usually we just restart his phone and it goes back to normal.
Or freezes.

Help.
 

My_phone_works_fine

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Dec 16, 2016
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Well that is indeed weird. Has he been installing any of those apps claiming they speed up the phone? Or installing apps from outside of the Play Store?

He does not. He has very few apps. And the only things he gets are from the play store.
It is fast and a good phone. When its not freezing or being weird.

Ps this is O.P.
The forums forced me to make an account to answer you.
 

B. Diddy

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