1. AC Question's Avatar
    hi guys! i need some help ive got my mums sony xperia aqua m4 and it was working fine before i reset it so i can use it? ive been sat here for hours trying to work it out? everytime i go to sign into google play store it lets me put in every detail but when i press continue it takes me back to where i start? ive tried everything that has been put online?!!! can anyone help me?xx
    12-17-2016 06:34 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you talking about a prompt to enter the Google account information right after the factory reset was done? That's Factory Reset Protection -- you have to enter your mother's Google account and password in order to proceed. This is a way to discourage thieves from stealing a phone and doing a simple factory reset to make it their own. Ask your mother for her Google account information. Then when you've logged back in, go to Settings>Accounts, select her Google account, and remove it. Then do the factory reset again. That's what's referred to as an "authorized factory reset."
    12-18-2016 01:26 AM
  3. Zex Konjina's Avatar
    Because Google isn't a serious company!
    01-08-2017 09:49 AM
  4. B. Diddy's Avatar
    Because Google isn't a serious company!
    Google's serious about security. They want to make sure someone doesn't steal your phone and just reset it to make it their own. https://support.google.com/nexus/answer/6172890?hl=en
    sfoLAX likes this.
    01-08-2017 12:31 PM

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