1. AC Question's Avatar
    My usual process for downloading my pictures onto my laptop is to connect the device via USB cable to my laptop. For about 3 months now, the files and folders on the device are no longer visible in windows explorer. I can see the samsung device, but there are no folders or files when I click on the device name. I thought this would have been due to a recent update, but i have since installed at least one additional update which did not solve the issue. Any ideas?
    12-18-2016 12:22 PM
  2. Rukbat's Avatar
    Make sure that, when you pull down Notifications, you have MTP chosen.
    12-18-2016 02:42 PM

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