why does some emojis show up as an X in a box, in my phone. How do I fix it

[AC Question]

Everytime my boyfriend sends me a text it has an X in a box, and he hasn't explained what he's sending me. I would really like to know what it is. How do I see it on my phone

 

[Golfdriver97]

Welcome to the forums. It's an error that occurs sometimes. I'm not sure where the error occurs; it's possible it may even be in the network. Your network may error sending the characters to your device.

 

[lsmachado]

Everytime my boyfriend sends me a text it has an X in a box, and he hasn't explained what he's sending me. I would really like to know what it is. How do I see it on my phone

It could be that your current operating system does not support the latest emoji available.

Please refer to this AC article published a couple of days ago: https://www.androidcentral.com/vast-majority-android-users-dont-have-access-latest-emoji