My word prediction bar on my keyboard doesnt work after i did 2 new uodates on it

[AC Question]

Hey. My word prediction bar stopped working on my keyboard. I have a ZTE ZMAX PRO. 2 updates ago it worked perfect on every all apps and chrome. I did the 1st update it stopped working immediately. I uninstalled update and was the same then I reinstalled it same and month later did another update which gave me the Gboard. Didn't fix it. It doesn't work on any app by sides chrome. The main app I want it to work for is my stock text messages app. Also I trust downloading other keyboards same thing. Now I'm trying to contact support and I've been searching for days now and can not figure out how to contact support any ideas? Also do you think if I did a factory reset will it start working? I'm trying to stay away from doing that.