1. AC Question's Avatar
    I got this phone less than 24 hours ago. Within a couple of hours, the battery got low so I plugged it in. It's been exactly 14 hours of charging the phone and it only increased 6% and continues dramatically increase the battery % just by doing simple actions on it. Do I need to go back and get a new one?? I'm using the charger it came with and I'm using reliable outlets but just nothing is happening and I'm starting to get extremely frustrated
    01-15-2017 09:42 AM
  2. belodion's Avatar
    Try first a different USB lead.
  3. belodion's Avatar
    Try first a different USB lead.
    Golfdriver97 likes this.
    01-15-2017 09:54 AM
  4. Golfdriver97's Avatar
    Welcome to the forums. Belodion might be on to something, perhaps another charger. However, since you just got it, I would try waiting another day. Phones go through a lot of battery juice when initially setting up. However, they also shouldn't go through so much that the charger can't keep up.

    If the suggested things don't work, I would bring it back for an exchange.
    belodion likes this.
    01-15-2017 09:59 AM
  5. belodion's Avatar
    Yes, and I'll just add that my Lumia 930 used to show a message when plugged in, telling me to use the original charger, which in fact I was; using the same charger with a different USB lead fixed that. Similarly, my Nexus 7/2 charger never worked....using a different one fixed that. In both cases, problems out of the box on new devices. These things can happen, even with very high quality devices like those.
    01-15-2017 12:25 PM

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