I need help with my secirity lock, but it seems that my options are greyed out

[AC Question]

This is a Galaxy S5, and yesterday it suddenly prompted me with a password lockscreen. I had it enabled one time before, so I put my same password in. Now I just want to disable it, but I can't. The option, NONE, is greyed out and reads, Turned off by administrator, encryption policy or credential storage.

 

[belodion]

Have you considered each of those things, in Settings, Security?

Sent from mTalk

 

[B. Diddy]

Welcome to Android Central! Did you encrypt your phone? Or are there any work/corporate email accounts associated with the phone? These would all require the phone to have a password.

If the answers to the above are all no, then go to Settings>Security>Clear Credentials, and see if that does anything.