1. AC Question's Avatar
    I was listening to music on my Samsung Galaxy J5 and my earphones were working normally. I skipped to the next song and the audio completely cut out but the time was still increasing on the song. I wiggled the cable and the headphone jack but nothing happened so I switched my phone off and on again and the problem was still unsolved. I changed earphones and the music still wouldn't play.

    My phone recognises that I have plugged in earphones as a message displays across the top of the screen and sometimes I can hear a crackling sound through the earphones when I plug them in. The sound still plays normally through the speaker when earphones are not connected.

    I don't understand what has happened as it was working normally until I changed song and then everything stopped working and hasn't for around a week.
    01-22-2017 03:43 AM
  2. Tim1954's Avatar
    Do you get other sound, like YouTube, or calls etc? If yes, it's the music app, if no it's a device issue...
    01-22-2017 01:14 PM
  3. LR123's Avatar
    I don't get any sound at all through my earphones so it must be a device issue
    01-26-2017 04:49 PM

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