Why does whatsapp no longer alert me

[AC Question]

Whatsapp used to 'ping' when a message came in and a number pop up. Now, nothing, until I deliberately open the app. Then it will ping. This means I have to keep checking all day to see if new messages have arrived. It says "custom ringtone no longer available' I dont know if that is it? This phone is very old Samsung

 

[betteruseboss]

Hi AC Question, go to your Whatsapp settings then "Notifications" then click on "popup notification" and choose your desired settings. Hope that helps.