1. AC Question's Avatar
    I have tried numerous times and every time I try to sign in it says either my screen name or password is incorrect. I took it to my Samsung Skills instructor tonight and he couldn't do it either so he said my screen name or password "must" be wrong like the phone says. I know they aren't because I use them everyday on my laptop and desktop. Thank you for any help, but please know I'm a senior with my first smart phone and not very adept with it yet since getting it at Christmas.
    01-27-2017 08:00 PM
  2. TechNut79's Avatar
    Check to see if your caps lock is on while typing the password. I know this sounds simple, but.
    01-28-2017 03:48 AM

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