1. AC Question's Avatar
    I am on the AT&T network and I have the same issue as you Verizon customers describe. I think it's the phone, not the provider.
    02-03-2017 12:35 PM
  2. tismydroid's Avatar
    There are several things that may cause your fingerprint to not work anymore: home button may be dirty; if your fingers are cold, damp, very rough & dry or have a scratch on it may cause your fingerprint not to work; recently using hand lotion may even cause your fingerprint not to work. When I have run into this problem and correcting all of the above has failed, I re-set up my fingerprints.
    02-03-2017 12:54 PM

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