1. AC Question's Avatar
    I put S7E on Samsung wireless charger and it says it's charging then it says it is paused. it keeps doing this 5 or ten minutes then it just stops and won't charge at all. yes it is in a case but it has been working fine since new. any idea's?????
    02-05-2017 08:16 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried a different combination of cables and wall chargers?
    02-05-2017 09:04 AM
  3. John Jackson15's Avatar
    I haven't tried that but took the charging cord from the wireless base and plugged it direct to the phone. I don't have another wireless charging base.
    02-05-2017 09:39 AM
  4. Golfdriver97's Avatar
    I haven't tried that but took the charging cord from the wireless base and plugged it direct to the phone. I don't have another wireless charging base.
    Did that improve the charging?
    02-05-2017 09:41 AM
  5. Tim1954's Avatar
    Maybe the phone was getting hot and has paused the charger...? They have a complex regulator setup to protect the device (and you - see the Note 7 issue, great example of this going bad).
    02-05-2017 09:42 PM
  6. John Jackson15's Avatar
    charges fine when plugged direct into the cord.
    02-06-2017 07:39 PM
  7. John Jackson15's Avatar
    don't know about the temp but it does it right when I put it on the charger not later on. I put it on then it starts beeping that it's fast charging then it was paused then back to fast charging then paused ( like I took it off the charger for a minute ) but it keeps doing this every few seconds, I get annoyed at it so I plug it in direct and skip the wireless part and it charges fine. this problem just started a couple days ago and I have had the phone and charging base since new and it's worked fine till now.
    02-06-2017 07:43 PM
  8. Golfdriver97's Avatar
    The wireless puck might have gone bad. Or it might be on the receiving end of the phone.
    02-06-2017 10:28 PM
  9. Tim1954's Avatar
    Turn off fast charging for a start, it could be current protection... Some wireless chargers do that tho, my S7 behaves perfectly on the pad in car most days, then some days it gets quite hot... Can't work it out...
    02-07-2017 09:10 PM

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