Songs not saving on Smule using HTC M10 Phone (Sprint)

A

AC Question

I'm having issues with the SMULE (Sing) Karaoke application. Everything worked fine when i had the LG G3 Phone from sprint. That phone went bad and sprint gave me a HTC M10 Phone. On the application 80% of the time when i'm done recording and hit save it will either error out saying there was an issue or just take me back to the screen where i can select a song. It's no longer saving. When the songs do save there is a buzzing skipping noise on the recording. (HELP!!) I tried upgrading the firmware of my phone and factory resetting it again but the issue continues to persist.
 

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