my phone will not work. it is stuck on the start screen

A

AC Question

My phone was fine one minute and it out of no where just stopped working. My daughter had the same issue. We ended up sending it back for repairs. I have discovered that Verizon and LG will do everything in their power to dodge the issue and not help. I have tried in many ways to get the help needed. No luck! My LGG4 serial number does start with 505..What can I do to get this phone fixed at no cost to me since I did nothing wrong? Where can I find the recall for it?
 

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