1. AC Question's Avatar
    I turned on my phone this morning to find it on the hard reset screen for EMUI I pressed reboot but all it did was bring me back to the same scree again, tried it several times with the same result each time. Then wiped cache partition and tried rebooting again, still same result however after a few more reboots it took me to a different screen with the options of:
    Download latest version and recovery
    Reboot
    Shutdown
    I tried to reboot and it just brought me back to the same screen.
    I tried to shutdown and it just brought me back to the same screen.
    Then tried to download and recover which then gave me the option to restore system using WIFI after commencing download it says that "Getting package info failed"
    Hard and soft restart takes me back to the same screen.
    I have tried it while charging and constantly above 60%
    How do i fix it?
    02-17-2017 07:48 AM

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