1. AC Question's Avatar
    Locked my lost phone via Google on the computer by giving it a password. When my phone was found, I put in the password I had locked it with thinking it would go away after the single use, but it's stuck. Now I have to enter the password every time I unlock my phone and I don't want a password.

    The option to change my password to 'None' is grayed out and says 'disabled by administrator'. Checked phone administrators, toggled off Android Device Manager (and all others) and restarted. Saw in my research to clear credentials but this is also greyed out.

    I've got a Samsung S6 with Sprint.

    Help!
    02-17-2017 03:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you ever encrypt the phone?
    02-17-2017 07:23 PM

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