1. AC Question's Avatar
    Got a screen: You are in Factory Test Mode. Says to push power to turn off and then push power to start normally. It doesn't. It just goes back to FTM screen. Can't even get into recovery mode. Any thoughts?
    02-18-2017 12:39 PM
  2. ChuckWithAZ3v's Avatar
    On my Axon 7 it's difficult to get into recovery mode. I have to do this sequence:

    -Hold power button until vibration pulse then release
    -As soon as ZTE splash screen appears, hold volume up & down for approx 8 seconds (ZTE splash screen should remain on the screen, it shouldn't boot normally)
    -Release volume buttons, you should see a phone details page appear with "START" across the top, use volume buttons to navigate and the power button to select recovery mode
    -The rest is just like any other Android device.

    Hope this helps! If all else fails, maybe ZTE can help you out with their warranty service.
    02-28-2017 12:50 PM

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