1. AC Question's Avatar
    click onto phone app, click onto contacts no response. Scroll up and down on screen it freezes too. After a couple of minutes, able to scroll up and down onto contact list.
    02-18-2017 06:44 PM
  2. Tim1954's Avatar
    Try wipe cache partition and reboot trick. That irons out minor bugs...
    If that fails, come back and tell us more so we can troubleshoot with you...
    To do the wipe, turn device off.
    Hold volume up and home buttons down. Press power button until Samsung animation appears, then release power button but NOT the other two. Wait till the green robot appears, then release buttons.
    The robot may fall over and play dead, ignore that and another menu will appear. Read it very carefully as you can factory reset the device from this page!!
    Using volume down, scroll down to wipe cache partition - press power button to make it happen. Then scroll up to reboot device and if should reboot in the normal manner. 😄
    02-18-2017 10:56 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! How many contacts do you have? If you have thousands, it might be taking a while to load them up.
    02-19-2017 02:30 AM

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