Hi,
I haven't used my phone for weeks and maybe a month now (because of another problem that I tried and am still trying to fix) and whenever I think I find a solution, another completely different problem happens.
Asking help on forums is always my last solution, after searching for days for a solution for this specific problem and finding nothing, only solutions that might've worked for other people but not me.
I hope someone here could find a solution for me on this, because otherwise I have no idea what I'll do.
Here's the most recent problem I had :
Whenever I plug my phone to my computer, my computer sees the phone, but there's no way of accessing what's on it or moving files to it.
If I click on my phone's icon (MotoG3), it shows it as completely empty.
I looked it up and it should normally show an internal storage folder and a Transcend SD card folder (my SD card).
I thought it might be because of my SD card, but even when I remove it from my phone, the computer still won't even see my internal storage.
I tried to see if i could simply move things from my computer to the empty phone folder, but it refuses to.
I tried finding solutions, so here's what I tried, which failed obviously :
- Changing my phone's USB settings to MTP, since that's the answer everyone always gives, but I already put it on MTP and it doesn't do anything. (Well, that's how my computer can find my phone, but not the storage)
I also tried putting it on PTP or MIDI (Whatever that is) and other than changing my phone's appearance on my computer, it changes nothing.
- Activating USB debugging from the developer options; it took me so much time finding the developer options only to find out this didn't change anything either.
- Restarting my computer, restarting my phone, connecting my phone to another computer, these change nothing.
- Checking for driver updates, my computer says it is up to date.
- Uninstalling my phone on my computer, unplug it, then replug it so that it will reinstall it automatically. No change.
- Some people said my computer could badly identify my phone as an unidentified device, but it sees it as a multimedia peripheral (dunno if that's how you call it in English) which is how it should, thus not the problem.
I am completely lost on what could cause the problem, and whenever I search on the net, the question is for another problem or the answer they give is to change from charge only to MTP.
I mostly find people who only find their SD card storage and not their internal storage, but me I can't see either of them.
I even ended up giving up and chose to make a dropbox account and access my files from there on the dropbox app, but the app doesn't even work for me (it says "dropbox stopped working" each time I try to open it)
Even my "I give up" options don't work T_T
My phone is a Motorola Gen3 and my computer is on Windows 10, if that helps.
I haven't used my phone for weeks and maybe a month now (because of another problem that I tried and am still trying to fix) and whenever I think I find a solution, another completely different problem happens.
Asking help on forums is always my last solution, after searching for days for a solution for this specific problem and finding nothing, only solutions that might've worked for other people but not me.
I hope someone here could find a solution for me on this, because otherwise I have no idea what I'll do.
Here's the most recent problem I had :
Whenever I plug my phone to my computer, my computer sees the phone, but there's no way of accessing what's on it or moving files to it.
If I click on my phone's icon (MotoG3), it shows it as completely empty.
I looked it up and it should normally show an internal storage folder and a Transcend SD card folder (my SD card).
I thought it might be because of my SD card, but even when I remove it from my phone, the computer still won't even see my internal storage.
I tried to see if i could simply move things from my computer to the empty phone folder, but it refuses to.
I tried finding solutions, so here's what I tried, which failed obviously :
- Changing my phone's USB settings to MTP, since that's the answer everyone always gives, but I already put it on MTP and it doesn't do anything. (Well, that's how my computer can find my phone, but not the storage)
I also tried putting it on PTP or MIDI (Whatever that is) and other than changing my phone's appearance on my computer, it changes nothing.
- Activating USB debugging from the developer options; it took me so much time finding the developer options only to find out this didn't change anything either.
- Restarting my computer, restarting my phone, connecting my phone to another computer, these change nothing.
- Checking for driver updates, my computer says it is up to date.
- Uninstalling my phone on my computer, unplug it, then replug it so that it will reinstall it automatically. No change.
- Some people said my computer could badly identify my phone as an unidentified device, but it sees it as a multimedia peripheral (dunno if that's how you call it in English) which is how it should, thus not the problem.
I am completely lost on what could cause the problem, and whenever I search on the net, the question is for another problem or the answer they give is to change from charge only to MTP.
I mostly find people who only find their SD card storage and not their internal storage, but me I can't see either of them.
I even ended up giving up and chose to make a dropbox account and access my files from there on the dropbox app, but the app doesn't even work for me (it says "dropbox stopped working" each time I try to open it)
Even my "I give up" options don't work T_T
My phone is a Motorola Gen3 and my computer is on Windows 10, if that helps.